Use Cases for Amazon Q Business
Table of contents
Operations
For enhancing business operations, here are a few use cases:
Streamline operations
Last modified: 2024-12-03
In Using Amazon Q Business to streamline your operations Vikram Venkataraman and Puneeth Komaragiri show how to use Amazon Q Business to build an application that helps reducing MTTI/MTTR, including integration with runbooks and AWS documentation.
Customer service
Improve customer engagement
Last modified: 2024-12-11
How AWS sales uses Amazon Q Business for customer engagement by Joe Travaglini, Jonathan Garcia, and Umesh Mohan explains how and why AWS sales built an internally-facing conversational sales assistant based on Amazon Q Business.
Extract insights
Cost and usage data insights
Git repo
The GitHub repo aws-samples/data-insights-with-amazon-q-business has an example architecture enabling you to query structured data using Amazon Q Business. It also shows how to build out an application to query cost and usage data in Amazon Athena, using Amazon Q Business.